Terms of Service
Effective date: 2026-01-08
Terms of Use overview
These Terms of Service govern your access to and use of the haxixform website and platform. The platform provides tools for ingestion, normalization, aggregation, visualization, and export of business activity records for organized operational review. By using the website or platform you agree to comply with these terms and any applicable client or account agreements. Access to certain features may require an account and authentication credentials. Accounts are associated with organizational roles that determine available functions and data access. The platform is offered for neutral presentation and review of activity records and computed indicators; the platform does not provide individualized advisory conclusions about operational choices. Use of the platform for data analysis should follow the applicable internal governance and review protocols of the account holder. These terms explain permitted uses, user responsibilities, data handling practices, and legal provisions that apply to the relationship between users and the service provider for the website and hosted demonstration instances. If you do not accept these terms, do not use the platform and contact the address listed in the Contact section to ask further questions about available options or configurations.
Acceptable use, access, and account responsibilities
Users must supply accurate account information and must keep access credentials secure. Accounts that support multiple users should establish internal controls for role assignment and access privileges. Users may not use the platform to ingest unlawful content, to attempt to access accounts or data without authorization, or to interfere with platform operations. The platform includes audit and provenance features; tampering with logs, provenance metadata, or exported snapshots to misrepresent source data or processing steps is prohibited. Where connectors to external systems are configured, users are responsible for ensuring those integrations are authorized by the source system owners and for complying with any applicable terms for the connected systems. If an account or administrator detects unauthorized access or data issues, they should follow their internal procedures and notify the platform contact points so access may be reviewed. The provider may suspend or restrict access where activities create risk to data integrity or platform operation in accordance with contractual provisions and applicable law. Users are responsible for maintaining any local copies or exports required for their governance or retention purposes in addition to platform-provided retention configurations.
Data, privacy, retention, and exports
Data handling practices for the platform are described in the Privacy Policy. In brief, incoming activity records are validated, normalized to a configured schema, and stored with provenance metadata that records source identifiers and processing configuration. Clients configure retention windows and may request exports that include underlying records, computed indicators, and processing metadata. Exported snapshots are intended to support reproducible review and archival needs and will reflect the processing configuration used to produce a view. Users are responsible for verifying that any personally identifying fields ingested into the platform comply with applicable privacy and data protection requirements in their jurisdiction and with the data controller’s obligations. Where haxixform acts as a processor on behalf of a client, the client remains the controller for those records and is responsible for subject requests concerning those records unless otherwise specified in a written agreement. The platform provides controls for accepting or rejecting optional cookies and presents a cookie banner for navigation preferences; acceptance status is stored locally unless otherwise configured by an administrator. For data retention or export assistance, contact the address listed below and include relevant account and view identifiers so the request can be processed efficiently.
Liability, disclaimers, and dispute resolution
The platform and website are provided on an "as is" basis. To the extent permitted by applicable law, the provider disclaims implied warranties of merchantability and fitness for a particular purpose and any representation that platform outputs will be free of error. Users are responsible for interpreting analytical outputs within their governance frameworks and for validating any operational decisions against authoritative records and internal procedures. Where the provider offers services for configuration or integration, those services are described in service agreements that allocate responsibilities and acceptance criteria for configured outputs. In the event of disputes, parties should use the contact channels to attempt informal resolution. If formal dispute resolution is required, the parties’ agreement will specify applicable procedures and governing law; absent a specific agreement, disputes will be governed by the laws of England and Wales and the courts of that jurisdiction will have non-exclusive jurisdiction. Limitations of liability set in client contracts will apply to commercial accounts; for website visitors, liability is limited to direct damages to the extent permitted by law and excludes indirect or consequential damages. These provisions are intended to provide a clear allocation of risk and do not affect any non-waivable legal rights available under applicable law.
Changes, termination, and contact details
The provider may update these Terms of Service to reflect changes in legal requirements or platform features. Material changes will be announced via the site and by updating the effective date at the top of this page. The provider may suspend or terminate accounts in accordance with applicable agreements and law if necessary to protect data integrity or platform operation. For questions about these terms, account status, or to request copies of processing configurations and exports, contact: